Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Is it possible to cancel an order when it has already been sent?

Once the parcel has been shipped, there´s no way to stop it. If you want to cancel an order before it has been shipped to you, we´ll refund the money you paid for the products.

What happens if I am not at home when my delivery arrives?

If there is nobody to receive the parcel, the driver will either attempt a new delivery on an alternate day, deposit your parcel at a neighbor or take your parcel to be securely held at the local Post Office or Depot.If you have not received your parcel, the driver should have left a card stating the location of your parcel. Please follow the instructions left by the driver.

How will my parcel be delivered?

The shipping method depends on the size and value of the order. Smaller, less valuable items will be shipped using your local postal service, everything else will be sent by courier.

How does the delivery cost?

In order to streamline our checkout process and for price transparency, we now offer FREE WORLDWIDE SHIPPING for all orders.

How long does the delivery take?

We offer a great range of items, most of them are in our stock and others must be ordered on demand.  All orders are packaged and shipped within 2 to 7 days. Once shipped delivery usually takes no longer than 10 working days, depending where you are in the world, and local public holidays. If your order has not been received within this time please contact us, and we will enquire with the relevant postal service.

How can I track my order?

Once your order has been dispatched, you will receive your tracking information per e-mail. You can also always find all information regarding your order by logging into MY ACCOUNT.To which countries do you ship to?

Worldwide! If your country cannot be selected as delivery country on the left top of our site (shipping to), please contact us. We will happily double check if we are able to ship to your country.Can I change my delivery address after I have placed my order?

YES! You can change your delivery address if your order has not yet been shipped. Please e-mail or call us immediately, our Customer Services Team will happily assist you.

What is My Account and what can I do there?

In MY ACCOUNT you always have access to all your orders, correspondence with us, returns, and you can change any preferences of your newsletters, contact us directly or rate your bought items.

When placing an order, your account will be automatically created and you can always log into MY ACCOUNT by using your e-mail and chosen password.